General provisions
Conormax d.o.o. for Services provides an online service through its website on the domain Conormax.hr on the World Wide Web - the Internet. The service consists of providing information services, content management, and conducting financial transactions.
The Terms of Use prescribe the conditions and rules for End Users and apply to the use of the Conormax.hr website. Conormax.hrBy using the website, End Users indicate their agreement with these General Terms of Business and agree to use the Conormax.hr website in accordance with them. Conormax.hrThe right to use the website is a personal right of the End User and cannot be transferred in any way to other individuals or legal entities. No user is authorized to register other individuals or legal entities. The End User is personally responsible for maintaining the confidentiality of passwords, where applicable. The End User acknowledges that service interruptions or events beyond the control of Conormax d.o.o. may occasionally occur and accepts that Conormax d.o.o. is not responsible for any data loss that may occur during information transmission over the Internet. The End User agrees and accepts that access to the website may sometimes be interrupted, temporarily unavailable, or disabled.
Conormax d.o.o. reserves the right to modify or discontinue any aspect of its business at any time, including, without limitation, content, availability times, and the equipment required for access or use of the website. Furthermore, Conormax d.o.o. may discontinue the transmission of any information, modify or terminate any data transmission method, and change data transmission speeds or any other characteristics.
By using this website, the End User confirms that they are familiar with and agree to the General Terms of Business and Use. Conormax d.o.o. advises End Users: If you do not agree with these Terms of Use or if you are under the age of 16, please refrain from using this website.
Conormax d.o.o. reserves the right, at any time and without prior notice, to amend or terminate any of the provisions of these General Terms of Business and Use and/or the Privacy Policy if deemed necessary. Therefore, End Users are encouraged to periodically review the information contained in the General Terms of Business and Use and the Privacy Policy to stay informed about any changes. Continued use of the website after new or revised General Terms of Business and Use or the Privacy Policy have been published online implies that the User accepts the changes.
The End User is responsible for acquiring and maintaining their computer equipment, including all software and hardware they own and use, as well as any other equipment necessary to access and use this website, along with all associated costs. Conormax d.o.o. is not responsible for any damage to the End User's equipment that may result from the use of this website.
This website is private property. All communication and interaction conducted through this website must comply with these General Terms of Business and Use. End Users may not use this website to post or transmit any materials that threaten or infringe upon the rights of others, any material that is unlawful, harmful, offensive, defamatory, invasive of privacy, vulgar, obscene, or otherwise objectionable in proper communication. Additionally, Users may not post material that encourages illegal activities or otherwise violates any regulations. Without the explicit prior written consent of Conormax d.o.o., it is strictly prohibited to include advertisements or offers for any products or services on this website. The End User may not use this website for advertising or conducting any commercial, religious, political, or non-commercial promotions.
All materials found on the Conormax.hr website are the exclusive property of conormax.hr or are used with the explicit permission of the copyright holders, trademark owners, and/or design rights holders. ANY COPYING, DISTRIBUTION, TRANSMISSION, PUBLICATION, LINKING, DEEP LINKING, OR ANY OTHER MODIFICATION OF THIS WEBSITE WITHOUT THE EXPLICIT WRITTEN CONSENT OF Conormax d.o.o. IS STRICTLY PROHIBITED! Violation of the General Terms of Business and Use may result in legal action and/or criminal prosecution for copyright infringement, trademark infringement, or any other form of intellectual property rights violation.
This website contains copyrighted materials, trademarks, designs, and other proprietary information protected by law, including, but not limited to, text, software, photos, videos, graphics, music, and sound, as well as the entire content of the Conormax.hr website Conormax.hr website in accordance with the laws of the Republic of Croatia. The End User may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or otherwise exploit any content, in whole or in part. The End User may download, print, and store copyrighted materials solely for personal use. Copying, redistribution, retransmission, publication, or commercial use of the downloaded material is not permitted without the explicit written consent of Conormax d.o.o. and the copyright holder.
The End User may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or otherwise exploit any content, in whole or in part. The End User may download, print, and store copyrighted materials solely for personal use. Copying, redistribution, retransmission, publication, or commercial use of the downloaded material is not permitted without the explicit written consent of Conormax d.o.o. and the copyright holder. The End User may not upload, publish, or otherwise make available any material on this website that is subject to copyright, trademark, or other intellectual property rights without the explicit permission of the rights holder. Conormax d.o.o. is not obligated to notify or assist the End User in determining whether certain materials are subject to copyright. The End User is solely and fully responsible for any damages resulting from copyright infringement, trademark misuse, intellectual property violations, or any other issues arising from publishing such materials. By posting any material on any publicly accessible part of this website, the End User declares that they are the rights holder of that material and expressly grants Conormax d.o.o. a perpetual, worldwide, free, irrevocable, and non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, and distribute such material (in whole or in part). Additionally, the End User grants other End Users the right to access, view, store, or reproduce that material for personal use. By doing so, the End User grants Conormax d.o.o. the right to modify, copy, publish, and distribute any material made available on the Conormax.hr website. Conormax.hr
The End User expressly agrees that the use of the Conormax.hr website is solely at their own risk. Conormax d.o.o. does not guarantee: Conormax.hr 1. Any consequences that may arise from the use of this website, or,
2. The accuracy, reliability, or content of any information, services, or goods provided through this website.
The End User is solely responsible for any damages or possible injuries caused by their use of the website. Due to any error, omission, interruption, deletion, malfunction, delay in operation or transmission, computer virus, communication line failure, theft, destruction, or unauthorized access, modification, or misuse of records, contract termination, inappropriate behavior, negligence, or any other action, the End User explicitly acknowledges that Conormax d.o.o. is not responsible for offensive, inappropriate, or illegal behavior of the End User or third parties and that the risk of any damages resulting from the aforementioned lies entirely with the End User.
Under no circumstances shall Conormax d.o.o. be liable for any damage that may result from the use or inability to use this website. The End User explicitly acknowledges that the terms of this section apply to the entire content of the website.
In addition to the aforementioned conditions, Conormax d.o.o. shall not be liable, regardless of the cause or duration, for any errors, inaccuracies, or other deficiencies, inadequacies, or unreliability of the information contained on this website, as well as for any delay or interruption in the transmission of information to the End User, or for any claims or losses resulting therefrom. Conormax d.o.o. shall not be liable for any claims or losses of third parties, including lost profits.
Conormax d.o.o. is not responsible for any content that a user, subscriber, or unauthorized user may post on the website. Conormax d.o.o. reserves the right to modify, adapt, alter, delete, or remove any content it deems inappropriate.
The End User acknowledges that all discussions, reviews, comments, and private messages posted on the conormax.hr website conormax.hr and Conormax's social media pages are public, not private in nature, and that, therefore, Conormax d.o.o. employees may monitor these communications without the End User’s knowledge or explicit permission.
The End User agrees to indemnify and hold harmless Conormax d.o.o. from any claims for damages and expenses, including legal representation costs, that may arise from the End User’s use of this website.
Conormax d.o.o. may terminate its business relationship with any End User at any time. Conormax d.o.o. reserves the right to immediately revoke any passwords or user accounts of the End User in case of any behavior that, at Conormax d.o.o.'s sole discretion, is deemed unacceptable, as well as in any case of non-compliance with the General Terms and Conditions of Business and Use by the End User.
Users may send their inquiries and comments in writing, by mail, or by email, and Conormax d.o.o. will respond in writing via mail or email within the legally prescribed period.
conormax.hrconormax.hr is a registered domain of Conormax d.o.o.
Conormax d.o.o. is a distributor (not a publisher) of content provided by third parties and End Users. Conormax d.o.o. does not guarantee the accuracy, completeness, or usefulness of any content, nor its merchantability or suitability for any particular purpose.
Conormax d.o.o. is not responsible for the accuracy or reliability of any opinion, advice, or statement published on conormax.hr the conormax.hr website by anyone who is not an authorized representative of Conormax d.o.o. Under no circumstances shall Conormax d.o.o. be liable… Conormax d.o.o. shall not be responsible for any loss or damage resulting from the End User's reliance on information obtained through conormax.hr the conormax.hr website. The End User bears full responsibility for assessing the accuracy, completeness, or usefulness of any information, opinion, statement, advice, or other content available on conormax.hr the conormax.hr website.
The registered office of Conormax d.o.o. is in Sisak, Republic of Croatia. Legal disputes that may arise as a result of using this website (unless otherwise specified in a separate agreement) fall under the jurisdiction of the court in Sisak and shall be resolved in accordance with the applicable laws of the Republic of Croatia. By using this website, the End User agrees that any dispute or claim arising from or related to these General Terms and Conditions, their enforcement, or business relations with Conormax d.o.o. falls under the jurisdiction of the court in Sisak.
The term "End User" includes both natural and legal persons, as well as all entities with legal personality. For better understanding, it is important to emphasize that the rights under the Consumer Protection Act apply only to consumers as defined by that law: "any natural person who enters into a legal transaction or operates in the market outside their trade, business, craft, or professional activity."
For greater clarity in the General Terms and Conditions, the term "Customer" will be used instead of "End User" when a sales contract has been concluded between the End User and Conormax d.o.o. Meanwhile, for recipients of Conormax d.o.o.'s promotional messages and/or newsletters, the term "User" will be used. Additionally, for the sake of simplicity, the term "Conormax" will be used instead of "Conormax d.o.o.", while "conormax.hr"conormax.hr refers to the online store, website, etc.
Terms of Use of the conormax.hr Websiteconormax.hr
A prerequisite for using conormax.hr the conormax.hr website is the successful registration of the Customer. During registration, the Customer will be asked to accept these General Terms of Use, which is a mandatory requirement for accessing the services of the conormax.hrconormax.hr website.
Conormax.hrConormax.hr specifically encourages the Customer to review the Privacy Policy Statement, which is located in another section of these General Terms.
Prices
Prices are expressed in euros (EUR) and include VAT.
The price of each product is determined individually. The process of entering prices on the website for each product undergoes multiple levels of control. However, despite these measures, errors may still occur due to human factors, as price entry is not an automated process.
Such situations are exceptional, and Conormax d.o.o. apologizes in advance to its Customers and Users, as it will be obligated to inform them of the situation and any incorrect product price, as well as notify Customers of the inability to fulfill a particular order due to the incorrect pricing.
Special Sales Promotions / Discount Sales
Conormax d.o.o. may periodically, at its discretion, place certain products on promotional sales or organize special sales events under different names.
These products will be available to all customers or to customers belonging to a specific, precisely defined group. The terms of the promotional sale will be detailed, particularly regarding the duration of the promotional sale/special sales format, quantity limitations, discount rates, etc.
After the expiration of the promotional sale/special sales format, Conormax d.o.o. will not accept new orders under the conditions of the expired promotional sale/special sales format.
Order Processing
Due to the high volume of orders being placed simultaneously on conormax.hrthe conormax.hr online store, there may be instances where product availability information does not accurately reflect the actual stock status at Conormax d.o.o.'s suppliers. Such situations are exceptional and usually short-lived.
Conormax d.o.o. will take all necessary measures and engage all possible resources to fulfill the delivery of the ordered product within a reasonable timeframe. If the supplier of Conormax d.o.o. does not have the ordered product available, the customer will be informed and offered the option to purchase an available product conormax.hrfrom the conormax.hr online store that most closely matches the unavailable product in terms of characteristics. Conormax d.o.o. disclaims any liability for consequences arising from this exceptional situation.
Your order is considered confirmed and valid only once an invoice has been generated.
Contract Duration and Termination (Customer's Right to Unilateral Contract Termination)
The contract that the Customer enters into with Conormax d.o.o. for the purchase of products and services is a one-time sales contract, which is fulfilled upon the delivery of goods or services by Conormax d.o.o. and the completion of payment by the Customer unless terminated earlier. These General Terms and Conditions form an integral part of the Sales Contract between Conormax d.o.o. and the Customer.
In accordance with the Consumer Protection Act, a natural person acting as a Customer has the right to unilaterally terminate the contract without providing any reason within 14 days from the date of product delivery or the delivery of the last product from the order.
An exception to this right applies to products for which Article 79 of the Consumer Protection Act excludes the right to unilateral contract termination. conormax.hrConormax.hr will specifically inform you about such exceptions in the offer for the respective product. We recommend reading the product description, which can be accessed by clicking on the product.
The Standard Information Form for Unilateral Contract Termination can be downloaded at this link:
You may unilaterally terminate the contract by using the mentioned form or by submitting any other clear statement expressing your intention to terminate the contract on a durable medium.
Your request for the exchange of a correct product (e.g., incorrect clothing size, incorrect product color) that you have purchased will be considered a unilateral contract termination. Therefore, we kindly ask you to fill out the product return form that you received with the product so that we know you wish to exchange the product upon contract termination.
Products (returns or exchanges) should be sent to the following address: Conormax d.o.o., Novoselska 96, 44000 Sisak
In the case of a unilateral contract termination without a product exchange, we will proceed in accordance with the Consumer Protection Act and the Obligations Act. We will refund the amount paid once the goods have been returned to us. The return of goods must be made without delay, no later than 14 days from the date you declared the unilateral contract termination.
According to Article 77 of the Consumer Protection Act, the customer must return the goods without delay and within 14 days from the date of notifying the seller of their decision to terminate the contract. The customer bears the direct costs of returning the goods when exercising the right to unilateral contract termination. If the customer wishes, they may contact Conormax d.o.o. via the info number or email info@conormax.hr to obtain details regarding the methods, possibilities, and conditions for returning products to Conormax.hr. conormax.hr. Conormax.hrConormax.hr recommends that the product be packaged in its original packaging to prevent damage. If the product comes in specific packaging (e.g., Styrofoam and foil), it is necessary to secure the packaging parts to protect the product.
According to Article 77, Paragraph 5 of the Consumer Protection Act, the customer is responsible for any reduction in the value of the purchased product resulting from handling beyond what is necessary to determine the nature, characteristics, and functionality of the goods. This is a consumer obligation in the case of unilateral contract termination within the legal period of 14 days. Conormax d.o.o. informs customers that any reduction in the value of the returned product, including damage to the packaging or damage to the product itself that is not caused by checking its functionality, will be assessed individually for each returned product. If a refund deduction is necessary, the customer will be informed after the returned product has been received.
Conormax d.o.o. Recommendations for Product Handling and Returns
The product images serve as a general representation of the product's appearance and use, as well as its presentation as intended by the manufacturer. The images do not depict every detail of the specific product being delivered. Therefore, Conormax d.o.o. recommends that customers carefully review the product's characteristics and description provided on the Conormax.hr website before making a purchase. These detailsconormax.hrcan be accessed by clicking on the product.
If the packaging is damaged upon delivery, do not accept the product. Instead, immediately inform the courier about the damage and request that the product be returned to Conormax. IF THE CUSTOMER DOES NOT REPORT PACKAGING DAMAGE TO THE COURIER AT THE TIME OF DELIVERY, IT WILL BE CONSIDERED THAT THE PRODUCT WAS RECEIVED WITH UNDAMAGED PACKAGING.
If you discover damage to the product after removing the packaging, keep the original packaging and contact Conormax within 14 days of receiving the product. The product must be returned via registered shipment through GLS to the following address: Conormax d.o.o., Novoselska 96, 44000 Sisak.
If the packaging is undamaged and you have accepted the product, carefully remove the packaging with minimal damage, as damaged packaging reduces the product’s value. The product declaration, which you receive with the product, includes instructions on how to open the packaging without damage, especially for technical goods.
Carefully inspect the product, its nature, characteristics, and functionality (e.g., turn on the device using electricity or batteries, check the functionality of a toy). However, do not use or handle the product if you intend to exercise your legal right to contract termination, as any further handling reduces the product’s value.
Handling/using the product includes, for example: For a mixer – mixing food, For shavers – shaving, For cookware – baking food, For footwear – walking outdoors, For clothing – wearing, For bicycles – riding outdoors, For bags and backpacks – carrying items, For scooters and skateboards – riding outdoors, For fashion accessories – wearing on the body, For tools – using them for their intended purpose, For lighting – installing, Handling the product decreases its value.
If the customer orders goods and refuses to accept them without a valid reason (i.e., the packaging is undamaged), Conormax d.o.o. reserves the right to deduct the direct return costs from the refund amount of the purchase price.
Conormax.hrConormax.hr is responsible for material defects of the products sold on its website in accordance with applicable laws and regulations, particularly the Obligations Act of the Republic of Croatia.
The customer will receive notification regarding the status of the returned product and the refund amount within 10 days via email. Refunds will be processed within 5 days from the date of notification to the customer.
The right to unilateral contract termination is legally excluded in several cases. Complete information regarding the customer’s right to unilateral contract termination can be found in the Consumer Protection Act (Official Gazette 41/2014, 110/2015, 14/2019).
Written Complaints, Responses, and Notifications
If you are dissatisfied for any reason, you may submit a complaint. Conormax d.o.o. allows you to file a written complaint via:
Mail: Conormax d.o.o., Novoselska 96, 44000 Sisak
Email: info@conormax.hr
info@conormax.hr. To ensure a quick resolution, please include your order number, invoice number, or username in the complaint. Conormax.hr Conormax.hr will confirm receipt of your complaint in writing without delay, and according to law, you will receive a response within 15 days from the date the complaint was received.
Through its website Conormax.hr, Conormax d.o.o. Conormax.hr informs customers about the location where EE waste (electrical and electronic waste) can be disposed of under a "one-for-one" system, free of charge, within the local government unit where the customer resides.
Right and Method of Submitting a Complaint
In accordance with the Consumer Protection Act, the customer has the right to submit a written complaint regarding purchased products or provided services.
A complaint can be submitted via:
Email to: info@conormax.hr
Mail to the address: Novoselska 96, 44000 Sisak, Croatia
The contact form on the website
The complaint should include:
The customer’s full name
The address for the response delivery
The order number or other relevant purchase information
A detailed description of the complaint:
The merchant is obligated to confirm receipt of the complaint within 15 days and to provide a written response within the same period to the address provided by the customer for receiving the response.
For online orders, the consumer also has the right to use the European Commission’s Online Dispute Resolution (ODR) platform, available at: Online dispute resolution
Payment methods
Conormax d.o.o. enables the purchase of selected products with direct online payment, including:
1. Cash on delivery (COD):
The cash-on-delivery option allows you to pay for your order upon delivery. Cash on Delivery (COD) Payment upon delivery is made exclusively in cash to the courier at the time of delivery to the specified address. If the recipient is unable to receive the shipment at the designated delivery address at the time of delivery, the courier will leave a notification of arrival.
2. Bank Transfer (Wire Payment)
If you choose this payment method, you will receive a proforma invoice via email with all the necessary details for payment, including the account number to which you should transfer the order amount. You can then make the payment via online banking or through your usual payment method—at a bank, post office, Fina, etc.
Once the payment has been received, we will ship the ordered products.
Paid orders can also be personally picked up at our warehouse at: Novoselska 96, 44000 Sisak
Before picking up your order in person, please check if the goods are ready for pickup by calling 095/1978353 or 099/7071632. When picking up your order, please bring a copy of the invoice that you previously received via email and present it at the warehouse reception. Personal pickup at our warehouse is free of charge, and no delivery fees apply. Please note that you will need to present an ID for identification when collecting the product. If you are a representative of a legal entity, you must also bring the company seal to authenticate the handover document.
IMPORTANT: For bank transfers, goods will only be shipped after the payment has been processed (according to bank statements, usually the next business day). Please check the status of your shipment in advance by calling 095/1978353 or 099/7071632.
For an R1 invoice, please notify us in advance, not after receiving the goods!
Warehouse Working Hours:
Monday – Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed
Conormax d.o.o. Novoselska 96, 44000 Sisak
3. Card Payment
Payment can be made using Mastercard, Visa, Maestro i Diners
Payment through our online store is enabled via the WS PAY system, a secure solution for processing credit and debit card transactions in real time. The WS PAY service is provided by Monri Payments d.o.o., a registered company based in Croatia, which ensures the acceptance of payments with cards such as Mastercard, Visa, Maestro, and Diners. All transactions are processed in accordance with the highest security standards (PCI DSS), thereby guaranteeing the protection of customer data. Payment card details are entered on the secure WS PAY system page and transmitted encrypted directly to the bank, without any access by our store. In the case of payment via WS PAY, the customer is obliged to comply with the terms of use for payment cards as defined by the card issuer and Monri Payments d.o.o.
Warranty and service
The warranty, technical instructions, assembly instructions, and user manual are included with the product. In accordance with Article 42, Paragraph 6 of the Consumer Protection Act, Conormax d.o.o. considers that the Customer has been clearly and comprehensively informed in advance about all necessary details related to the product, as well as the availability of post-sale services.
If your device requires servicing, please check the authorized service documentation provided with the device and follow the instructions of the authorized service center.
If the product is under warranty and develops a defect within the warranty period, the customer is entitled to contact the authorized service center directly, following the instructions on the warranty certificate.
If you have any questions or require further clarification, please contact us at: Phone: 095/1978353 or 099/7071632
Email: info@conormax.hr info@conormax.hr
