COMPLAINTS:

Customers of the conormax.hr website have the right to file a complaint in the following cases:

Discrepancies from the ordered product

Missing products

Damaged products

In the case of a timely and valid complaint, Conormax d.o.o. will replace the products at no additional cost to the customer. The cost of returning the product is covered by the customer.

The warranty does not cover damage caused by improper handling, mechanical damage, or product wear and tear. Upon receiving the purchased goods, the customer should check the package contents for all components listed in the manufacturer's specifications.

In the case of missing or damaged parts, please notify us as soon as possible, but no later than 48 hours after receiving the goods. Subsequent complaints will not be accepted.

The customer should send an email with a copy of the receipt or invoice, order number, and product photos. After Conormax d.o.o. confirms the complaint, the customer may request a full refund, a discount, or a replacement product. Delivery costs are covered by Conormax d.o.o.

If the customer does not choose one of the three options within 30 days of the complaint confirmation, Conormax d.o.o. reserves the right not to issue any refund.

If the complaint is rejected, Conormax d.o.o. will notify the customer by email.